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Monitor and Remediate
- 24 X 7 X 365 Automated Monitoring of your IAM Infrastructure
- Staffed by dedicated IAM engineers with deep product expertise and familiarity with your particular deployment
- Real-time alerting and resolution
- SLAs for response time and resolution
- Correlation Engine reduces white noise and improves signal-to-noise ratio
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Maintain and Enhance
- Notification of patches and updates as published by vendor
- Deployment of patches through your defined SDLC
- Fixed # of Service Tickets per month (per contract)
- Each ticket good for 3 hours of consulting
- Can be used for enhancing workflows, notifications, triggers, etc.
- Tickets can be combined for bigger chunks of work
- Can be rolled over for up to two months
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Measure and Improve
- Monthly checkpoint meetings to review performance, uptime, SLA compliance, etc.
- Management reports
- Exceptions and errors
- Workflow usage
- Average provisioning / de-provisioning time
- Password resets
- Orphan accounts
- Custom reports
- Recommendations on getting the most value out of monthly service tickets
- Month-over-month continuous improvement in stability, performance, usage, and ROI
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