Digital Transformation Bringing innovative thinking to help companies thrive in a connected world. Being a digital business signifies a way of thinking about business – it’s a mindset, it’s agility, it’s continued innovation; it represents adaptation in the face of change and the ability to respond to customers’ increased desire for dynamic products and services.Protiviti helps organizations think digital-first – from digital strategy and innovation to solutions and services across marketing, sales and customer success, we help clients redefine how they reach and engage customers, innovate business models, create digital products and channels, and orchestrate the skills and agility required to unlock growth and compete in today’s marketplace.To learn more about our additional digital solutions, click here. Our Digital Transformation Services We partner with you to drive profitable growth at the nexus of human-centered digital connections and enterprise operational change. Pro Briefcase Digital Strategy Unleash the art of the possible through new business models and growth strategies facilitated by automation and digital agility. We couple technology and business operations expertise with deep customer and data knowledge to help you intelligently architect for growth. Pro Document Files Business Innovation Evolving and sustaining versality through the art of right-brained imaginative thinking can be challenging to master. We help you establish and nurture innovation mindsets and operational rhythms through targeted experiments and end to end programs. Pro Document Stack Digital Product Optimization Building on customer research and data-driven decisions, we design and power customer centric experiences using technology. From planning and design to prototyping and proof of concept, testing, and product management, we help you grow and scale your business. Pro Rightmark Square Accelerate Marketing & Sales Break the silos that slow business. We help you find a new dexterity from a sales, service, and marketing triad, and build strong understandings of customer behavior that rapidly translate into insights, conversion and loyalty. Pro System Security Insights & Performance Measurement Data tells us what people did and when and is central to every organization. We help you uncover and connect insight critical for business decisions and operational enablement at the speed needed to compete in today’s marketplace. Pro Building office Digital Technologies We connect customer and employee experiences across platforms, channels and operations to harness the power of data and innovative technologies to orchestrate frictionless experiences in the cloud. Our Approach We approach every engagement with the vision of a start-up founder, the precision of a watchmaker, the collaboration of a trusted advisor and the creativity of an artist, orchestrating at the intersection of strategy, design, technology, and assurance.We use human-centered design and strategies to stay rooted in purpose, while elevating experiences past the point of simple utility to create lasting relationships and loyalty. Our approach is grounded in empathy for understanding and agile thinking for rapid action and focus on those you serve. BLOG Why Sales Transformations Fail and Critical Steps to Avoid Common Pitfalls The big picture: In today's virtual selling environment, revenue-aligned organizations must adopt a different mindset to drive successful sales transformations. Technology alone is not enough for successful digital transformation in sales; practical... BLOG Four Strategies to Digitize Sales in Manufacturing Two key questions: The evolution of back-office operations has been extensive and well-established. However, the evolution of front-office functions like sales and marketing has yet to shift dramatically in manufacturing organizations. Where is the... BLOG Employ Business Agility to Increase Speed and Adaptability The big picture: Over the last three game-changing years, organizations learned they had room to improve their agility and adaptability. Many found they could accelerate their digital transformation, particularly when faced with an unprecedented... BLOG Experience as an Accelerator for Digital Transformation At a Glance Why it matters: In a time when sustainable competitive advantage is harder to maintain, customer experience expectations are on the rise. With technology and innovation happening in shorter cycles, the ability of organizations to change... BLOG Don’t trawl for customers; consolidate your digital toolset and they will come to you Brands used to be like large-scale fishermen, throwing out their big nets to seek third-party data and hoping it would bring in their customers. The old digital landscape captured unreliable data, invaded customer privacy and gave customers no choice... BLOG Digitizing Experiences (Customer & Employee) Creates Value for Energy and Utilities Firms Leaders of energy and utilities (E&U) businesses are becoming increasingly focused on the business impacts of rapidly evolving technology. According to Protiviti’s latest Executive Perspectives on Top Risks Survey, many of these leaders see their... Button Button Regional bank achieves national growth by diligently championing change A regional bank envisioned growing into a national financial institution – and put customer satisfaction at the heart of their growth strategy. Their customer-centric philosophy would demand deep transformation in all aspects of operations. Read More Leadership Joan Smith Joan Smith is a Managing Director and leader of Protiviti Digital, which includes strategy, transformation, customer experience, creative and technology. Joan has 20+ years of applied experience across both the digital and customer landscape, guiding CMOs and Digital ... Learn More Bryan Throckmorton Bryan Throckmorton is a Managing Director at Protiviti and leads the Global Digital Strategy & Transformation Segment. Throughout his 20+ year career, Bryan’s work has been on the leading edge of data driven and digital strategy and execution, transforming business ... Learn More Our Partners We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Our primary partners include: